I am not aware if there have been studies investigating what missteps financial services organizations have actually taken. But one doesn’t necessarily need such studies to draw conclusions regarding what it cost them in time, money, or credibility. Imagine an institution handling customer requests for withdrawals and deposits, the processing of a mortgage application, or the buying and selling of stocks and other securities. These are all highly sensitive and often complex requests. The costs are absolutely tremendous in terms of time, money, and credibility once the gap is finally closed.
