Top Customer Service Trends Shaping 2025

Top Customer Service Trends Shaping 2025

Google Cloud’s Dialogflow, IBM Watson Assistant, and ServiceNow Virtual Agent are leading the way in intelligent support automation. These tools allow businesses to offer dynamic, conversational self-service interfaces that go well beyond basic…

CloudTweaks | 6 Common App Modernization Pitfalls

CloudTweaks | 6 Common App Modernization Pitfalls

Re-writing or replatforming legacy applications effectively is not easy. Engineers should be confident when working with containers, serverless architecture, and cloud solutions. They should understand the end-to-end process of auditing existing applications, mapping…